Delivery and Returns
Delivery within Mainland UK, Excluding Highlands and Islands and Northern Ireland.
Delivery is by Carrier or Royal Mail. Delivery is free of charge for all orders over £45.00 ex VAT. For orders of less than £45.00, carriage is £5.95 ex VAT. There is no minimum order value.
You can select the RC option to pay an additional 25p to offset the resource carbon of the fuel used in your delivery. See related sites and forest credits at the bottom left of the site for more information.
Most orders are despatched within 2 working days from receipt of order, by next day carrier (Monday to Friday) or light items can be sent by 1st Class post (Monday to Saturday). Please try to ensure that someone is usually at the delivery address to accept the goods. If no-one is likely to be in, please give instructions where to leave your parcel, eg in garage, porch, with next-door neighbour. It really helps if you can give a contact phone number in case our carriers experience problems when locating the address. If you are out when the goods are delivered you will be left a card giving you details of who to contact for re-delivery or collection from your local depot. Any goods returned as undeliverable will be held until we receive alternative delivery instructions. We may need to make additional re-delivery charges.
If goods are urgently required, please specify your deadline when placing your order. We can also arrange for next day deliveries through our carrier by a guaranteed time for an additional charge. Please contact us for a quote.
All products and services are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled you will be notified by phone or email and you will be offered an alternative product or given a full refund.
Delivery for UK Highlands and Islands and Outside Mainland UK:
Extra charges may be applicable for deliveries not within Mainland UK, and including the following UK postcodes AB31-56, FK19-21, GY, HS1-9, IM, IV1-28, IV30-32, IV36, IV40-49, IV51-56, IV63, JE, KA27-28, KW1-3, KW5-17, PA20-24, PA26-49, PA60-78, PH1, PH5-10, PH15-26, PH30-44, PH49-50, TR21-TR25, ZE1-3.
Please request quote for carriage, before placing your order.
Replacement of Faulty, Defective or Damaged Goods or Items Sent in Error
All goods are sent out in secure packaging, however they can be damaged if roughly handled during transit. Could you please open up and check goods shortly after receipt of delivery. We will replace goods damaged in transit, provided we are notified within 24 hours of delivery, either by phone on 01225 480556 or email [email protected]. We will replace faulty or defective goods or items sent in error, provided we are notified within 7 days of delivery, either by phone or email, in addition to your statutory rights.
We will let you know whether faulty, defective or damaged goods, or items sent in error, should be returned to us, either by yourself through your own carrier or Royal Mail, or if we are able to arrange collection through our carrier. All goods returned must be in their original product/sales packaging materials (if applicable), with a copy of your invoice, and must be securely packed within protective outer packaging material to minimise damage during return transit. Goods to be collected by our carrier need to be securely packed into one box (where possible). For faulty, defective or damaged goods, or goods sent in error, we will send a replacement within 14 days.
All Recycled Paper Products, Including Envelopes, Bags and Packaging Materials: Due to the nature of recycled fibres, there can be substantial colour variations with different batches of paper manufactured. We are unable to exchange or refund goods because the colour shade is not as desired. This does not affect your statutory rights.
Recycled Coloured/Desired Paper: If you are not sure what colours you need and shade or appearance is important, please ask for a sample. We cannot exchange coloured paper because the colour is not as desired.
Goods are not sold on a trial basis. We can be contacted by phone or email to answer any questions or give advice before purchase. It is therefore the responsibility of the customer to place a correct order.
If the customer cancels their order by email, prior to the goods being dispatched, they will have their payment returned within 48 hrs. If the customer cancels their order after goods have been dispatched, the refund will not be made until the goods have been returned to The Green Stationery Company, at the customer’s expense.
If you are not entirely satisfied with your purchase, you can return it within 14 days of the dispatch date with a copy of your original invoice (if received), providing it is unopened and received in good condition for re-sale. We will then refund the purchase price of the returned goods. We reserve the right to charge a handling charge depending upon the nature of the goods returned, usually 20%. You are responsible for ensuring safe delivery of the returned goods.
We reserve the right to amend these Terms and Conditions at any time.
These Terms and Conditions do not affect consumer statutory rights.
The Green Stationery Company,
Studio One, 114 Walcot Street, Bath BA1 5BG
Tel: 01225 480556 Fax: 01225 481211
Email address: [email protected]