HOW TO USE THIS WEBSITE

Finding Products

The Green Stationery Company has a unique range of Green and recycled stationery products that are displayed online through its Green Catalogue. To search the Green Catalogue and find products we use a category system. Hover over the main category descriptions on the top navigation bar, drop downs will then appear to show more detailed product categories. Select a category that is the closest fit to the product you want, this will then take you to a sub category where you can see products more closely related to the item. Selecting the sub category will then take you to a product list where you can click into the product you want to get its complete details and place it into your shoping cart. You can always return to the upper category levels by using the HOME button at the top of the website. There are over 1,000 items in our Green Catalogue that cover most of the everyday office stationery usage and our Green Products always have the best prices and discount offers.

An alternative way of searching is to use the search box top left on the Home page. This will search our Green Catalogue plus the standard office stationery catalogues which contains 20,000 items. If there are Green products available for you search term these will normally be displayed first. Using this search method requires you to know the name or code of the product you want to find but with more general searches you can use the tick boxes at the top of your search results to refine the available product list. It is best to use this search if you have a product code or you are looking for a standard item that is unavailable in our Green catalogue.

Online Shopping Ordering & Prices

Customers can shop as with normal web site procedures. Just add items to your basket, proceed to the check out, put in your delivery, contact and card information and submit your order and it will be confirmed. The site is fully secure for online payment. Some users with Firefox browsers may get security warnings, as the browsers are slow to update our security certificates, which we renew on a regular basis. Please read all our terms and conditions to check delivery details. If you submit your order without payment we will be sent a copy and will contact you by phone to sort out any problems you are having. New customers will have to put their details in and returning customers can log into their account for their details to be retrieved.

The best prices are always in our Green Catalogue and on the home page or left margin there is a special offers section with big product discounts. Many items like office printer papers have quantity price breaks so the more items you order the lower the item price becomes, these are displayed in the orange quantity boxes. For larger and regular users we can also set up bespoke contract prices, which are displayed when you log into your personal account. Prices are displayed without VAT in red text with the VAT inclusive price underneath in Black.

OTHER USEFUL FUNCTIONS ON THS SITE

My Account, Register & Credit Facility

The account button at the top of the web site allows you to create an online account where you can login to manage your orders and view your history. When you checkout you also register your details and create an online account. The account facility has many operations useful for large and regular customers. We can also add special offers and terms to individual online accounts but you must log in first to access these terms when you order. To submit orders without payment on invoice you will need to set up a credit account. To do this we require a payment with the first order and for our credit account application form to be filled in and sent to us. To download the form click on the link below.

To create an online credit account, fill in and return our account form. http://www.greenstat.co.uk/static_html/images/greenstat-credit-account-applicaton-form.doc

Envelope Size Guide

This button at the bottom of the site (under Services) tells you what size envelopes fit with the paper sizes, and also details paper dimensions used in the UK.

Ink Finder and Toner Search

This facility is in the ink and toner category at the top of the homepage. Use the drop downs on the finder, and you can enter the make and model of your printer, and find the cartridges and toners that fit it.

Customer Services, General Info & Related Sites

At the bottom of the website are link buttons that give you extensive information on our terms of usage, how we work and information on environmental issues.

Having Trouble Using the Site

The most common problem encountered when shopping online are caused by the version or settings on your web browser. You can check the version of your browser by clicking on the settings or spanner icon and going to help then about. We recommend you use the latest version of your browser and if you continue to experience problems we are always here to help by email sales@greenstat.co.uk or phone on 01225 480556 during office hours, 9 to 5 Monday to Friday.